Items on Hold

Step1: Place hold

You can place hold on items through 2 different ways

1. You can place hold on items through TRAC. For instruction on how, please click here

2. You can place hold on items through phone. Phone us at 780-645-4904 to place hold on items.

 

Step2: Check Up On Your Hold Status

When you place an item on hold, it may take some time for the item to come in depending on where the item is. If you have placed a hold on item that is already at the library, you may skip this step.

Normally, you will receive a notification from us when your hold item arrives at library. You can also check up on your hold status online at TRAC 

Step 3: Arrange Pick Up/ Request bundles

When your requested item is on hold for you at the library, you can contact library to request curbside pick up.

You can arrange pick up by:

1. Phone (780-645-4904) us with your account information ready. We may ask for your phone number or library card number along with your name for verification.

 

OR

 

2. Fill out the curbside pick up request form below to arrange for pick up. We will get back to you within 1 business day.

Hold Pick Up

Please use this space for any additional information you wish to give to our staff for curbside preperation